Yarns will be shipped within 3 business days after payment has been completed. All shipments will be through Canada Post and have a tracking number. We will email you the tracking number once the shipment has been made. Shipments within Canada generally take up to a week and up to two weeks elsewhere.
Shipping cost are $10 flat for Canada, $25 flat for US, and for International, please contact us for a quote. Free delivery in the Toronto area.
For International shipping, please contact us for a quote. Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Canadian Ewe is not responsible for lost, misplaced, or damaged item(s); therefore we highly recommend shipping insurance. All Canada Post Xpresspost and Expedited parcels have insurance automatically. All US shipments will ship via Expedited and also include insurance and a tracking number. Any duties and customs charges are the responsibility of the buyer. Please contact us with any questions.
All returns must be made within 5 days of your receiving the item. Please remember this is an all natural product. There might be a small amount of vegetation and might smell of lanolin. Each breed is unique. We have done our best to give accurate measurements, weights, and all information possible.
If want to return your yarn, we're sorry it didn't meet your needs. Please contact us before returning. In order to issue a refund, the item must retain it's original tag/label, remain in skein form and have not been used in any way. Returned yarns that smell of smoke, are stained or dirty, and have been frogged and re-wrapped will not be refunded. Refunds made will be minus the original shipping charges.
Any return shipping charges are the responsibility of the customer making the return.